Terms & Privacy Policy

Hella Hand Carved is a Bay Area-based small business offering live block-printing pop-ups, custom hand-carved stamps, workshops, event activations, merchandise, and related creative services.

We operate through our website, embedded booking or quote tools, Squarespace pages, forms, email, social media, payment processors, scheduling tools, and other service providers.

When you submit information through our website, forms, embedded tools, checkout pages, booking pages, email, or other communication channels, we collect and use that information to respond to your inquiry, prepare quotes, coordinate services, process orders, manage bookings, provide customer support, and operate our business.

By submitting a form or contacting us, you agree that Hella Hand Carved may collect and use your information for those purposes as described in this policy.

We do not sell your personal information for money.

We may collect personal information that you voluntarily provide to us, including:

• ▸Name
• ▸Email address
• ▸Phone number
• ▸Organization, school, company, or event name
• ▸Billing and shipping address
• ▸Event date, location, guest count, and event details
• ▸Budget, project scope, design preferences, and custom stamp requests
• ▸Social media handles, if provided
• ▸Uploaded files, logos, artwork, reference images, or design materials
• ▸Purchase details, order history, invoice details, and payment history
• ▸Scheduling information
• ▸Communications you send to us by email, form, text, social media, or other platforms
• ▸Accessibility needs or accommodation requests, if you choose to share them

We may also collect website usage information automatically, including:

• ▸IP address
• ▸Browser, device, and network information
• ▸Pages visited
• ▸Referring pages
• ▸Clicks, scrolling, searches, timestamps, and site activity
• ▸Cookie and analytics data

We use your information to:

• ▸Respond to quote requests and inquiries
• ▸Prepare estimates, proposals, invoices, contracts, and service agreements
• ▸Book and coordinate events, workshops, pop-ups, and consultations
• ▸Create custom stamp designs, proofs, and project materials
• ▸Fulfill product orders and ship physical items
• ▸Process payments
• ▸Communicate about bookings, orders, appointments, and services
• ▸Provide customer support
• ▸Improve our website, offerings, forms, and customer experience
• ▸Send marketing emails only when permitted or when you opt in
• ▸Send service-related texts or calls when needed for inquiries, orders, bookings, or event logistics
• ▸Maintain business, tax, accounting, insurance, and legal records
• ▸Protect our website, business, customers, staff, and community from fraud, abuse, or unauthorized activity
• ▸Provide accessibility support or accommodations when requested

We do not sell, rent, or share your personal information with third parties for their own independent marketing purposes.

Our website is hosted through Squarespace. Squarespace may collect personal information when you visit our website, including browser, network, device, referring page, pages viewed, and IP address information. Squarespace uses this information to run, protect, and improve its platform and services.

We may also embed external tools, applications, booking pages, quote forms, or other interactive features into our Squarespace website. If you interact with an embedded tool, information you submit may be processed by that tool provider in addition to Hella Hand Carved and Squarespace.

When you submit information through a website form, quote request form, contact form, embedded application, or booking intake form, we collect the information requested in that form so we can respond to your inquiry and provide services.

This may include your name, email, phone number, organization, event details, budget, preferred materials, uploaded files, and other project information.

We may store form submissions through Squarespace, email, spreadsheets, CRM tools, booking tools, or other business systems used to manage inquiries and client relationships.

If you purchase a physical product, custom stamp, merchandise, workshop kit, subscription, or other item from us, we may collect information needed to fulfill your order, including:

• ▸Name
• ▸Email address
• ▸Phone number
• ▸Billing and shipping address
• ▸Product details
• ▸Customization details
• ▸Order history
• ▸Payment status
• ▸Shipping and delivery information

We may share necessary order information with service providers such as Squarespace, payment processors, shipping carriers, fulfillment partners, tax tools, or other vendors needed to complete your order.

We may use Squarespace Payments, Stripe, PayPal, or other payment processors to collect payments. Payment processors may collect and process your payment information according to their own privacy policies and security practices.

We do not store full credit card numbers on our own systems.

For invoices, estimates, proposals, contracts, and payment records, we may collect:

• ▸Name
• ▸Email address
• ▸Invoice details
• ▸Line items
• ▸Payment history
• ▸Business or project details
• ▸Contract or service agreement details

If you schedule a consultation, appointment, or planning call through our website or a linked scheduling tool, we may collect:

• ▸Name
• ▸Email address
• ▸Phone number
• ▸Appointment details
• ▸Event or project details
• ▸Files or notes you upload
• ▸Referral information, if provided

Our website may use cookies and similar technologies. We may use:

• ▸Necessary cookies to securely operate the website
• ▸Performance and analytics cookies to understand site traffic and activity
• ▸Functionality cookies to improve user experience
• ▸Commerce cookies to support checkout, carts, and customer accounts

You can disable cookies in your browser settings, but some website features may not work properly.

Some browsers offer "Do Not Track" or Global Privacy Control signals. Where legally required and technically feasible, we will honor applicable opt-out preference signals.

We do not currently use tracking cookies for third-party advertising unless otherwise disclosed.

We may send you service-related emails about quote requests, bookings, orders, invoices, contracts, appointments, shipping updates, account activity, and important service updates. These transactional messages are necessary to provide services.

If you opt in to marketing emails, you may unsubscribe at any time by clicking the unsubscribe link, replying "UNSUBSCRIBE," or emailing hello@hellahandcarved.com.

If you provide your phone number, we may contact you by call or text regarding your inquiry, quote, booking, order, appointment, or event logistics. Message and data rates may apply. You can opt out of non-essential texts by replying "STOP."

Our website may use built-in font integrations, including Google Fonts or Adobe Fonts. These services may receive information such as your browser, device, network, IP address, and the page you are viewing in order to display fonts properly.

If our website includes social sharing buttons, embedded social media content, comments, maps, videos, or other third-party features, those third parties may collect information when you interact with them.

We are not responsible for the privacy practices of third-party websites, platforms, or embedded tools.

If you send us logos, artwork, reference images, brand materials, or design files, you confirm that you have the right to share those materials with us and authorize us to use them for the purpose of preparing proofs, carving stamps, fulfilling your order, or providing the requested service.

We may retain design files, proofs, photos, and project records for business, portfolio, customer service, or legal purposes unless you request deletion and we are legally or operationally able to delete them.

At live events, workshops, pop-ups, or activations, photography or video may occur. We may take photos or videos of our setup, printed items, stamps, hands-on activity, or general event atmosphere for documentation, marketing, portfolio, social media, or promotional purposes.

By attending a public Hella Hand Carved pop-up, workshop, or event, you understand that photography or video may occur.

For private events, schools, youth events, or sensitive community spaces, client or venue photography rules may control. We do not intentionally photograph minors as the main subject without appropriate permission.

If you do not want to be photographed or would like a photo removed, please contact us at hello@hellahandcarved.com.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without appropriate consent.

Because our services may appear at family-friendly events, schools, youth spaces, or community events, children may participate in in-person activities. Any information related to minors should be provided by a parent, guardian, school, organization, or authorized adult.

If you believe a child has submitted personal information to us without consent, please contact us immediately at hello@hellahandcarved.com.

Hella Hand Carved is a California-based small business and may not meet the legal thresholds that make all CCPA/CPRA requirements applicable to our business. However, we still aim to honor reasonable privacy requests when possible.

If you are a California resident, you may have the right to:

• ▸Know what personal information we collect, use, disclose, sell, or share
• ▸Request access to personal information we maintain about you
• ▸Request deletion of personal information, subject to legal exceptions
• ▸Request correction of inaccurate personal information
• ▸Opt out of the sale or sharing of personal information
• ▸Limit the use and disclosure of sensitive personal information, where applicable
• ▸Not be discriminated against for exercising privacy rights

We do not sell personal information for money. We also do not knowingly sell or share personal information of minors.

To exercise your rights, email hello@hellahandcarved.com with the subject line: Privacy Request.

We generally do not ask for sensitive personal information unless necessary for a specific service, accessibility request, payment, legal, or safety reason.

If you share accessibility needs, accommodation requests, or event access information with us, we use that information only to plan and provide a more accessible experience.

Please do not send sensitive personal information unless it is necessary for the service you are requesting.

We may share personal information only as needed with trusted service providers and platforms, including:

• ▸Website hosting providers
• ▸Form and database tools
• ▸Scheduling platforms
• ▸Payment processors
• ▸Shipping carriers
• ▸Email and marketing platforms
• ▸Accounting, invoicing, and tax tools
• ▸Analytics providers
• ▸Contract or proposal tools
• ▸Fulfillment or production partners
• ▸Legal, insurance, or professional advisors

We may also disclose information if required to comply with law, enforce our agreements, protect our rights, prevent fraud, respond to legal process, or protect the safety of our business, customers, staff, or community.

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, complete orders, maintain business records, resolve disputes, and comply with tax, accounting, insurance, contract, and legal obligations.

When information is no longer needed, we may delete, archive, anonymize, or securely retain it as appropriate.

We use reasonable technical, administrative, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, email, website, or storage system is completely secure. You submit information at your own risk.

If you believe your information has been compromised, contact us immediately at hello@hellahandcarved.com.

Hella Hand Carved is committed to digital accessibility. We strive to make our website and digital materials accessible and usable for all people, including people with disabilities.

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably possible.

If you experience difficulty accessing our website, forms, embedded tools, or digital content, please contact us at hello@hellahandcarved.com and we will do our best to assist.

Our website may link to third-party websites, platforms, social media pages, payment processors, booking tools, marketplaces, or embedded applications.

We are not responsible for the content, privacy practices, security, or policies of third-party websites or services. Please review their privacy policies before submitting information.

By using our website or services, you agree not to:

• ▸Misuse our website, forms, or embedded tools
• ▸Submit false, misleading, unlawful, or harmful information
• ▸Upload files you do not have permission to use
• ▸Attempt to interfere with website security or functionality
• ▸Copy, reproduce, or misuse our artwork, designs, stamps, photos, writing, branding, or creative materials without permission

All Hella Hand Carved artwork, stamp designs, photos, copy, branding, and creative materials are owned by Hella Hand Carved unless otherwise stated.

Custom stamp designs, proofs, sketches, carved blocks, and printed samples may involve creative interpretation, simplification, or adaptation for block printing.

Unless otherwise agreed in writing:

• ▸Hella Hand Carved retains rights to its original artwork, stamp designs, process images, and creative work.
• ▸Clients receive the purchased physical product or service, not full copyright ownership.
• ▸Custom designs may be photographed or used in our portfolio or promotional materials.
• ▸Logo-based or client-provided artwork remains owned by the original rights holder.
• ▸We may decline projects that include hateful, discriminatory, exploitative, or harmful content.

We do our best to provide accurate website information, but we do not guarantee that all content, pricing, availability, timelines, or service descriptions are error-free, complete, or current.

We may update, correct, remove, or change website content, pricing, services, or availability at any time without prior notice.

Use of our website does not guarantee that a service, booking, product, event date, or custom project is available.

To the fullest extent permitted by law, Hella Hand Carved is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of our website, services, products, events, workshops, pop-ups, embedded tools, third-party platforms, or communications.

Participation in hands-on activities, workshops, and events is voluntary. You agree to follow safety instructions, use materials responsibly, and supervise any minors or guests in your care.

Nothing in this policy limits rights that cannot be limited under applicable law.

We may update this Terms & Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Your continued use of our website or services after changes are posted means you accept the updated policy.

For privacy questions, accessibility concerns, data requests, or policy-related questions, contact: